Shipping policy
Effective Date: April 5, 2026
Thank you for shopping at Luminous Shop. This Shipping Policy explains how we process, ship, and deliver orders placed through https://luminousshop.top/.
If you have any questions about shipping, please contact us at: hedonism.lab@gmail.com
1. Order Processing Time
We aim to process all orders within 1–5 business days after payment is successfully received.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- During busy periods, promotions, product launches, or holidays, processing times may be longer.
- If there is a significant delay in processing your order, we will contact you by email.
2. Shipping Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
Typical delivery estimates:
- Domestic orders: 3–10 business days
- International orders: 7–21 business days
Please note that these are estimated delivery times only and are not guaranteed.
3. Shipping Costs
Shipping fees are calculated at checkout based on factors such as:
- Delivery destination
- Package size and weight
- Selected shipping method
Any applicable shipping charges will be clearly shown before you complete your order.
4. International Shipping
We may offer international shipping to selected countries.
When ordering from outside the destination country, please note:
- Customs duties
- Import taxes
- VAT
- Other local handling fees
may apply and are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs clearance, border inspections, or local postal services.
5. Order Tracking
If tracking is available for your shipment, you will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please allow some time for tracking updates to appear after the package has been shipped.
6. Incorrect Address Information
Please make sure your shipping address is complete and accurate before submitting your order.
We are not responsible for delays, lost packages, or delivery issues caused by:
- Incorrect shipping details
- Incomplete addresses
- Failure to collect the package
- Refused deliveries
If an order is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply to resend the package.
7. Delayed or Lost Shipments
While we do our best to ensure timely delivery, we are not responsible for shipping delays caused by factors outside our control, including:
- Carrier delays
- Weather conditions
- Customs processing
- Postal disruptions
- Incorrect address information
- Force majeure events
If you believe your package is lost or significantly delayed, please contact us at hedonism.lab@gmail.com, and we will do our best to assist you.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at hedonism.lab@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the packaging and damaged item(s)
We will review the issue and work with you toward an appropriate solution.
9. Split Shipments
In some cases, an order may be shipped in multiple packages depending on product availability, warehouse location, or package size. If this happens, you may receive separate tracking numbers and deliveries.
10. Delivery Confirmation
Once a package has been marked as delivered by the carrier, it is considered fulfilled. We are not responsible for stolen or missing packages after confirmed delivery, but we encourage you to contact us and we will try to help where possible.
11. Contact
If you have any questions about shipping or delivery, please contact us at:
Luminous Shop
Website: https://luminousshop.top/
Email: hedonism.lab@gmail.com