Privacy policy
Welcome to Luminous Shop (“Company”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from https://luminousshop.top/ (the “Site”).
If you have any questions about this Privacy Policy or about how we handle your personal information, you can contact us at: hedonism.lab@gmail.com
1. Information We Collect
When you use our Site, we may collect the following types of information:
a) Information You Provide Directly
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment-related details
- Any information you provide when contacting us
b) Order and Transaction Information
When you place an order, we may collect details related to your purchase, such as:
- Products purchased
- Order date
- Delivery details
- Payment status
- Refund or return details
c) Automatically Collected Information
When you browse our Site, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Pages viewed
- Time spent on the Site
- Cookies and similar tracking technologies
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Provide shipping and delivery updates
- Communicate with you about your purchase
- Respond to inquiries and customer support requests
- Improve our website, products, and services
- Detect, prevent, and investigate fraud or misuse
- Comply with legal obligations
- Send marketing emails or promotional messages, where permitted by law or where you have given consent
3. Legal Basis for Processing
Depending on your location, we process your personal information based on one or more of the following:
- Your consent
- The need to perform a contract with you
- Compliance with legal obligations
- Our legitimate business interests, where applicable and permitted by law
4. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties only where necessary, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Analytics providers
- Email and customer communication platforms
- Legal, regulatory, or law enforcement authorities where required by law
These third parties are only given the information reasonably necessary to perform services on our behalf.
5. Payments
Payments made through our Site may be processed by third-party payment providers. We do not store full payment card details on our own servers unless explicitly stated otherwise. Payment providers process your information in accordance with their own privacy policies and security standards.
6. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
- Keep the Site functioning properly
- Remember user preferences
- Analyze traffic and usage
- Improve performance
- Support advertising or remarketing, if used
You can usually control cookies through your browser settings. However, disabling certain cookies may affect how the Site functions.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Complete transactions
- Maintain business and tax records
- Resolve disputes
- Enforce our agreements
- Comply with legal obligations
When personal information is no longer needed, we will delete it or securely anonymize it where reasonably possible.
8. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your personal information may be processed or stored in countries other than your own, including where our service providers operate. By using the Site, you understand that your information may be transferred to jurisdictions with different data protection laws than those in your home country.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Object to certain processing activities
- Request restriction of processing
- Request data portability, where applicable
- File a complaint with a privacy regulator or data protection authority
To exercise any of these rights, please contact us at hedonism.lab@gmail.com.
11. Marketing Communications
If you subscribe to our newsletter or receive promotional emails from us, you may unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at hedonism.lab@gmail.com.
12. Children’s Privacy
Our Site is not intended for children under the age of 13, or under the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child unlawfully, we will take steps to delete it.
13. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised “Effective Date.”
15. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact us at:
Luminous Shop
Website: https://luminousshop.top/
Email: hedonism.lab@gmail.com