Refund policy

Effective Date: April 5, 2026

Thank you for shopping at Luminous Shop. We want you to have a clear understanding of our return and refund terms before making a purchase on https://luminousshop.top/.

If you have any questions, please contact us at: hedonism.lab@gmail.com

1. Returns

We accept return requests within 14 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging where possible
• Not show signs of wear, damage, misuse, or alteration
• Be accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items marked as non-returnable
• Items returned in used, damaged, or unsellable condition

If your store sells earrings, masks for direct face contact, beauty accessories, or hygiene-sensitive items, it is also recommended to add them here as non-returnable once opened, for hygiene reasons.

3. Return Request Process

To request a return, please contact us at hedonism.lab@gmail.com and include:

• Your full name
• Order number
• Item(s) you want to return
• Reason for the return
• Photos, if the item is damaged or incorrect

If your return is approved, we will provide instructions for the next steps.

Please do not send items back without contacting us first.

4. Return Shipping Costs

Unless the item is defective, damaged, or incorrect due to our error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or unless the return is due to our mistake.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at hedonism.lab@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and, if appropriate, offer a replacement, store credit, or refund.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Please note:

• Refund processing times may vary depending on your bank or payment provider
• It may take several business days for the refund to appear in your account
• We reserve the right to refuse refunds if the return conditions are not met

7. Late or Missing Refunds

If you have not received your refund yet:

• First, check your bank account again
• Contact your credit card company or payment provider
• Contact your bank, as processing times can vary

If you have done all of the above and still have not received your refund, please contact us at hedonism.lab@gmail.com.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect, or where we otherwise agree in writing.

If you would like to request an exchange, please contact us at hedonism.lab@gmail.com.

9. Order Cancellations

Orders may only be canceled before they are processed or shipped.

If your order has already been processed or dispatched, it may no longer be eligible for cancellation, but you may request a return in accordance with this policy.

10. Chargebacks

If you experience an issue with your order, we encourage you to contact us first at hedonism.lab@gmail.com so we can attempt to resolve the matter directly.

Initiating a chargeback without first contacting us may delay the resolution process.

11. Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us at:

Luminous Shop
Website: https://luminousshop.top/
Email: hedonism.lab@gmail.com